We want you to be happy with your purchase, most items can be returned for an exchange, credit or refund providing they meet all return requirements.
Conditions:
- Claims must be made within 14 days of delivery (as recorded by NZ Post).
- Items must be returned in retail quality – unwashed, unworn, and with original tags attached. Products in sealed containers must be unopened.
- Sale items may be returned for exchange or credit – no refunds for sale items.
- If items are damaged or faulty, they may be returned for a Repair, Refund, Credit, or Exchange, at our discretion (but contact us first, a photo may be sufficient, returning may not be necessary).
- Gift cards are non-refundable and a monetary refund cannot be issued in exchange for purchases made with a gift card.
- If a refund is processed and you have benefited from our free shipping policy, the flat rate of $7.99 will be deducted from the refund.
- Due to safe hygiene practices we can’t accept returns on Underwear or Socks.
- All returns are at the cost of the purchaser and remain the responsibility of the purchaser until they have been received at One19.